REPUTATION

MANAGEMENT

Your reputation is what you say about yourself and what others say about you. Every day,  customers are talking about your business on websites like TripAdvisor, Google Maps,  Facebook, blogs and elsewhere, and this chatter has a direct impact on your revenue —  it’s time you join the conversation. Reputation Management gives you control over your  online presence by helping you correct online listings, respond to reviews, benchmark  yourself against competitors and more.

 

Business listings, customer reviews, and word-of-mouth can have a significant impact on the reputation and revenue of your local business clients. With Reputation Management, your clients can track every aspect of their online reputation to guarantee that there’s no money left on the table.

 

BENEFITS OF REPUTATION MANAGEMENT:

  • Improve visibility in local search: Identify the business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.

  • Capture the voice of your clients’ customers: Generate reviews on the sites that consumers rely on to make their buying decisions.

  • Showcase exceptional customer service: Monitor customer reviews from dozens of major and vertical-specific review sites.

  • Stay on top of online word-of-mouth: See when the business is mentioned in the news, blogs, Twitter, Instagram and more.

  • Always be on the ball: Get automated alerts when new information is found, and receive weekly reports that highlight recent activity in every aspect of the business’s reputation.

 

LET US HELP YOU:

  • Hear what your customers are saying about your  business on review sites, blogs and social networks

  • Ensure your online listings are consistent  across the internet

  • Monitor your employees’ activity on social media

  • See how your online presence compares  to your competition

  • Receive regular, actionable reports that help  improve your presence

  • Gather reviews from customers both online  and in-store with Review Generation; control which reviews go public  and which stay private

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